Support Offerings

Qualified to Support Your Organization

As a Gold Level Watson IoT IBM Business Partner, Aquitas Solutions is uniquely positioned to support your organization, help troubleshoot your product issues and get you back up and running more quickly. Our dedicated Support Team leverages the experience of our entire consulting organization, which averages more than 10+ years of implementation experience across multiple industries and product versions.

Maximo Managed Services

Are the daily tasks of maintaining Maximo preventing you from using the software to its full potential? Do you have new personnel on your team still honing their skills? Allow Aquitas Solutions to alleviate these challenges by providing the Maximo help you need. Expedite turn-around on both critical and routine tasks as you collaborate with a technical expert to develop specifications, and deploy configurations and enhancements. Gain the added benefit of an assigned Account Manager. Allotted hours are tailored to address your particular needs and satisfy in-house resource gaps. In addition, this personalized process helps to mature your staff and facilitate the useful transfer of knowledge, resulting in the continued success of your Maximo solution.

HOW CAN THIS HELP ME?

  • Routine enhancement requests
  • General system admin
  • Data loading
  • Report writing
  • Workflow design
  • Automation Script development
  • Security Group management
  • Staff augmentation

 

CLICK HERE FOR MORE DETAILED INFORMATION

 

 

Contractual Support

Aquitas provides first level support to our customers that utilize the FCT licensing agreement. This authorized IBM Support Program allows our clients to benefit from both Aquitas Solutions and IBM under the annual Maximo maintenance and support agreement. Using this model, our experienced Support Team will provide direct product support to quickly resolve your issues, but can also engage IBM when an issue requires additional assistance.

No longer covered under support or not an FCT customer? We also offer flexible contract options to provide all Maximo customers first level support contracts.

 

Not an Aquitas Solutions Support Client?

Submit A Request Online or Call us at 678-235-4963

Contact us to find out how to become one of our growing number of satisfied Support clients benefiting from the knowledge and experience of the Aquitas Solutions Team.

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Give Us A Call: 678-222-3462

300 Colonial Center Pkwy, Suite 100

Roswell, GA 30076